Below are frequently asked questions, you may find the answer for yourself
Feel free to contact us at info@alchemy213.com if you don’t find the answer to your question.
I emailed customer service, how long will it take them to respond?
Customer service responds to all email inquiries within 24-48 hours.
I just placed an order, can I cancel it?
Unfortunately, we are unable to cancel orders once they are completed.
I didn't receive a tracking number, when should I expect it?
You should receive a shipping confirmation email within 1-3 days of your purchase. If you don’t have it, it’s possible that it got sent to your spam folder.
Will you declare my order a gift or pay import charges?
Alchemy213 will not declare orders as gifts on international orders. Customers are responsible for any import charges or duties that may occur as a result of their order.
I placed an online order, can I come pick it up at the store?
Yes, we allow online orders to be picked up in-store. Be sure to check the pick up option at checkout. You will receive an email confirmation of your order with instructions to pick up.
How do I initiate a return/exchange?
Please review the Returns/Exchanges section of the Terms and Condition page.