Frequently Asked Questions

Below are frequently asked questions, you may find the answer for yourself

Feel free to contact us at if you don’t find the answer to your question.

I emailed customer service, how long will it take them to respond?

Customer service responds to all email inquiries within 24-48 hours.

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel orders once they are completed.

I didn't receive a tracking number, when should I expect it?

You should receive a shipping confirmation email within 1-3 days of your purchase. If you don’t have it, it’s possible that it got sent to your spam folder.

Will you declare my order a gift or pay import charges?

Alchemy213 will not declare orders as gifts on international orders. Customers are responsible for any import charges or duties that may occur as a result of their order.

I placed an online order, can I come pick it up at the store?

Yes, we allow online orders to be picked up in-store. Be sure to check the pick up option at checkout. You will receive an email confirmation of your order with instructions to pick up.

How do I initiate a return/exchange?

Please review the Returns/Exchanges section of the Terms and Condition page.